Our commitment to your satisfaction with Anymelo's AI music generation services.
2025/11/19
Last updated: 19 November 2025
At Anymelo, we want you to be completely satisfied with our AI music generation platform. We understand that sometimes a service might not meet your expectations, which is why we've created this clear and fair refund policy.
We stand behind the quality of our AI music generation services. If you're not satisfied with Anymelo within your first week of use, we're here to help make things right.
To qualify for a refund, you need to meet these two simple requirements:
1. Time window: Submit your refund request within 7 days of your original purchase date
2. Usage limit: You must have generated 5 songs or fewer using our AI music generator
Both conditions must be met for your refund request to be eligible. This policy allows you to genuinely try our platform and evaluate whether it meets your creative needs, while protecting against misuse.
Getting a refund is straightforward. Just follow these steps:
Subject: Refund Request
Hi Anymelo Support Team,
I'd like to request a refund for my subscription purchased on November 15, 2025. My account email is: user@example.com
Reason: The music style doesn't quite match what I was looking for.
Thank you!
Here's our refund process timeline:
We process refunds through the same payment method you originally used. If you paid with a card, digital wallet, or other Stripe-supported method, the refund is returned to that funding source.
To keep our policy fair for everyone, the following situations are not eligible for refunds:
It's important to understand the difference between canceling your subscription and getting a refund:
Canceling your subscription:
Requesting a refund:
You can cancel your subscription anytime from your account settings. If you want a refund for your most recent charge, you'll need to follow the refund request process above.
We understand that every situation is unique. In exceptional cases, we may consider refund requests that fall outside our standard policy guidelines. These might include:
These requests are evaluated individually at our discretion. We appreciate your honesty and will do our best to find a fair solution.
Please contact us first! If you're unhappy with a charge, please reach out to our support team before initiating a chargeback or payment dispute with your bank.
Here's why:
If you do initiate a chargeback without contacting us, your Anymelo account will be automatically suspended pending resolution of the dispute.
Instead of a refund, we may offer account credits as an alternative solution in certain situations. Credits can be used for:
This option works well if you want to give Anymelo another try or experienced temporary technical issues. Purchased credits never expire, while promotional or bonus credits may follow the expiration rules noted in our Terms of Service.
We may update this refund policy from time to time to improve clarity or adjust to new features. When we make changes:
Our support team is here to help! If you have questions about:
Contact us:
We typically respond to refund inquiries within one business day (Monday-Friday). Our goal is to ensure you have a positive experience with Anymelo, whether you continue using our platform or decide it's not the right fit.
Your satisfaction matters to us. This refund policy reflects our commitment to:
Thank you for choosing Anymelo. We're excited to be part of your music creation journey!